愛才莉亞A2亮膜-3

Pickup method

The following pickup/delivery methods are available and can be selected at checkout based on your location and needs:

1. Store pickup
Optional pickup at selected grocery stores. Pickup notifications will be sent when the item arrives at the store, please complete the pickup within the specified timeframe.

2. Home delivery
The item will be delivered to the delivery address provided in the order. Please make sure the recipient's name, contact number, and address information are correct.

3. Store pickup
Optional pickup at select stores. You will be notified when the item is ready, please go to pick it up at the specified time after the notification.

4. Overseas delivery (outside China, Hong Kong and Macau)
EMS international express mail delivery is available for overseas orders. Shipping will be calculated based on the country of delivery and the weight of the package, and the actual delivery time will be subject to local postal, customs and local logistics operations.

5. Overseas Delivery (China, Hong Kong and Macau) | SF Express
S.F. Express is supported in mainland China, Hong Kong and Macau. The delivery fee will be calculated based on the delivery area, package weight and volume, and the actual delivery time is subject to SF Express and local customs operations.

Item shipping and shipping considerations

The product will be inspected for appearance and packaging before shipment, and the status and packaging records will be taken/recorded.
· The shipping costs, delivery range, and optional methods for each shipping method are subject to the actual display on the checkout page.
Overseas and Mainland China, Hong Kong, and Macau orders that incur customs duties, import duties, customs clearance fees, or other related expenses shall be borne by the recipient.
Delivery may not be possible in some countries due to merchandise type, customs or logistics regulations.
Delivery time may be delayed due to national holidays, during events, logistics, flights or customs operations.
After the goods are delivered to the logistics provider, the delivery process may cause slight dents, indentations or wear of the outer box due to handling, stacking and other factors; if it does not affect the product body and normal use, it is not classified as a product defect in principle.
If there is obvious shipping damage when the goods are received, please take a photo of the "unopened package appearance, logistics slip, unpacking process and product condition" as soon as possible after receiving the goods, and contact customer service to help confirm and handle it.
Returns and exchanges are still handled in accordance with applicable laws and regulations and this website's return and exchange policy; consumer rights and interests that cannot be excluded according to law are not affected by the above provisions.

What you need to know about returns and exchanges

To protect your shopping interests, please read the following return and exchange policy before placing your order. By completing your order, you have read and understood the relevant shopping instructions on this website; the actual return and exchange rights are still subject to the applicable laws and regulations and the announcements on this website.

1-7 day hesitation period

Consumers shall, in principle, enjoy a hesitation period of seven days from the date of arrival of the goods in accordance with applicable consumer protection laws and regulations and goods that meet the requirements for communication and trading.

The seven-day hesitation period is not a product trial period. When handling the return, the goods shall be returned in as complete a state as possible when the goods are received, together with the product body, original packaging, accessories, gifts, instruction documents and other accompanying contents.

The seven-day hesitation period may not apply if the goods are reasonably excepted according to law and are clearly informed on this website before purchase.

2. How to apply for a return

If you need to make a return, please contact customer service within the statutory or return period announced on this website, and provide:

Order ID
Name and contact information of the ordering party
Name and quantity of goods to be returned
Reason for return
Photos of product and packaging status
In case of defects, misdelivery or abnormal shipping, please provide relevant photos or out-of-the-box images

Subsequent returns will be provided upon confirmation by support. Items returned without contact may affect the identification and processing time of the return case.

III. Product Integrity

Return items should be properly packaged and as complete as possible.

If the goods are damaged, lost, or the value is impaired due to other than the necessary degree for consumers to inspect the goods, this website may deal with the impairment of the value of the goods in accordance with relevant laws and regulations.

Original boxes, special packaging, certificates, tags, cards, perks, gifts and other accessories of the product, if they are part of the product, please also return them when you return the product.

IV. Defects, missing parts or incorrect items

If you receive an item that has obvious defects, missing parts, items, or quantities that do not match the order, please contact support as soon as possible and keep the item, packaging, and related information complete.

If it is confirmed that the product itself is defective, missing, or the shipment of this website is wrong, we will assist in returning, exchanging, replenishing, or other appropriate handling according to the actual situation.

V. Packaging damage caused by logistics

The products on this website will be checked for appearance and packaging before shipment, and can be photographed or recorded to keep the status of shipment.

During the logistics and distribution process, slight dents, indentations, scratches, etc. of the outer box or outer packaging may occur due to handling, stacking, or transportation. If it is only a minor damage to the outer packaging used for transportation and does not affect the body, contents or normal use of the product, it will be determined whether it constitutes a defect in the product according to the actual situation of the case.

If the body of the item is damaged as a result of shipping, please photograph and retain it as soon as possible after receipt:

Outer box/parcel status when unopened
Logistics consignment note or delivery label
Complete unpacking process
Location of product damage and overall photo

Contact support to clarify responsibilities and help with next steps.

VI. Circumstances in which it is not possible to return the goods directly

In the following circumstances, this website will determine whether to return the goods according to the nature of the goods, the actual situation and the applicable laws and regulations:

The statutory or announced return application deadline has been exceeded
· The product is damaged, damaged or other value impairment due to use that is not necessary for inspection
Incomplete return of product accessories, gifts, rewards or accompanying contents
Damage caused by improper storage or use by consumers
Products that are legally excluded from the seven-day hesitation period, and this website has completed the relevant notification in accordance with the law
Other situations where the right to cancel or return goods cannot be claimed according to law

The above provisions do not affect the defect guarantee or other rights that cannot be excluded in advance enjoyed by consumers in accordance with the law.

VII. Refund method

After the returned goods are confirmed to meet the refund conditions, this website will be processed according to the original payment method or the refund method confirmed by both parties.

Actual refund times may vary depending on your credit card company, bank, third-party payment platform, or other payment processor.

If the original order includes discounts, full promotions, combo promotions, or gifts, the refund amount will be recalculated according to the original campaign rules if the original promotion conditions are not met after the return.

VIII. Overseas Orders

For overseas orders involving international shipping costs, customs, customs clearance, cross-border logistics and other factors, please contact customer service to confirm the handling method before returning the goods, please do not send it back yourself.

International shipping charges, customs duties, customs clearance fees or other charges incurred due to returns will be handled according to the reasons for the return, attribution of liability and applicable laws and regulations.

If an item is defective, misdelivered, or otherwise attributable to this site, customer support will be able to confirm what to do next.

IX. other matters

If you have any questions about the eligibility of an item for return or exchange, the identification of a defect, or the method of refund, please contact support before sending the item back.

This website will be confirmed based on the actual status of the product, shipping records, logistics information, and relevant information provided by the consumer, and will be handled in accordance with applicable laws and this website's return and exchange policy.

If there are any matters not covered in this Return and Exchange Policy, they shall be handled in accordance with the relevant laws and regulations.